Customer Welcome Packet

Welcome to Harbor

Steady Through Every Storm

Thank you for scheduling an appointment with Harbor Exteriors. We understand that inviting a contractor to your home requires trust, and we don't take that lightly.

Whether your appointment is for storm damage, aging materials, leaks, or simply getting a professional opinion, our goal is to provide honest guidance, clear communication, and quality solutions without pressure.

At Harbor, we believe homeowners deserve a contractor who is dependable, transparent, and steady from the first inspection to the final walkthrough. We appreciate the opportunity to earn your trust and look forward to meeting with you.

— Rick Ritter

Founder, Harbor Exteriors

Your Visit

What To Expect During Your Appointment

Property Inspection — We inspect the areas of concern and document visible damage or wear.

Photos & Documentation — Clear documentation helps us provide accurate recommendations.

Honest Recommendations — Not every home needs a full replacement.

Clear Communication — You'll always know what the next step is.

Written Estimate — If work is needed, we provide a detailed written estimate.

How We Work

The Harbor Process

Inspect — We assess your home's exterior and identify concerns.

Educate — We explain findings clearly so you can make informed decisions.

Plan — We build a detailed scope tailored to your project.

Build — Our crews complete the work professionally and efficiently.

Walk Through — We review the completed work together.

Stand Behind It — We remain available after the project is complete.

Storm Damage?

Understanding Insurance Claims

Many homeowners only deal with an insurance claim once or twice in their lives. Our goal is to help simplify the process and provide clear communication along the way.

Recoverable Depreciation — Funds often released after completed work is documented.

Supplements — Additional items discovered during construction that may require insurance review.

Estimate Differences — Contractors may include different materials or code-required items.

Adjuster Meetings — Contractor presence can help ensure visible damage is documented.

Our Commitment

Why Homeowners Choose Harbor

Honest communication

Detailed documentation

Professional project management

Respect for your property

Insurance claim experience

Relationship-focused service

Our goal isn't simply to complete projects. It's to create an experience homeowners feel confident recommending to friends and family.

Common Questions

Frequently Asked Questions

Do I need to be home?

Not always, but it can be helpful for discussing findings.

How long does an inspection take?

Most inspections take between 30–60 minutes.

What if no damage is found?

We'll always be honest about what we see.

Do you offer financing?

Financing options may be available.

How quickly are estimates sent?

Most estimates are delivered within 24–72 hours.

Questions before your appointment?

We're happy to help. Reach out anytime.

(513) 300-1125 rick@harborext.com

Thank you again for the opportunity to earn your trust. — Harbor Exteriors